1. Overview & Data Controller
Youthful Aesthetic Clinic ("we", "us", or "our") is dedicated to safeguarding the privacy and confidentiality of our patients and site visitors. This Privacy Policy details how we collect, process, store, and protect your personal and medical information across our website and during clinical consultations at 684 Wolverhampton Road, Oldbury, B68 8DB.
2. Information We Collect
We collect personal information necessary to deliver clinical treatments, confirm appointments, and satisfy UK healthcare regulations:
- Identification Data: Full name, date of birth, residential address, telephone number, and email.
- Special Category Medical Data: Medical histories, allergies, current medications, contraindications, patch test outcomes, and treatment consent forms.
- Photographic Evidence: Clinical before-and-after photographs taken with your explicit consent for progression tracking or confidential case records.
- Digital Analytics: IP address, browser type, referring pages, and cookie metadata collected to ensure site reliability.
3. How Your Information Is Used
- Conducting preliminary medical suitability checks and patch tests.
- Scheduling, modifying, and reminding you of your clinical appointments.
- Executing treatment protocols under medical liability insurance requirements.
- Responding to contact inquiries sent through WhatsApp, telephone, or digital forms.
4. Medical Record Confidentiality & Storage
Medical records are held in strict confidence in compliance with medical data governance. Under UK law and aesthetic practitioner liability guidelines, clinical notes and consent documentation are retained for a minimum of 7 to 8 years (or longer where legally required for minors) before secure digital destruction.
5. Third-Party Sharing
We will never sell or rent your data. Personal details are shared only under strict necessity: secure clinical management software, registered payment gateways, or when mandated by law or emergency medical necessity.
6. Your Rights
Under the UK GDPR, you have the right to request access to your stored personal records, request data correction, and withdraw marketing consents at any time by writing to info@youthfulaesthetic.co.uk.