1. Clinical Appointments & Bookings
All appointments made through our online form, telephone (0121 448 1718), or WhatsApp concierge (+44 7383 130071) are subject to scheduling confirmation by our clinic reception team. We reserve the right to decline or reschedule bookings based on medical contraindications or practitioner availability.
2. Patch Test & Medical Assessment Mandate
For high-intensity energy and laser treatments (such as Dual-Wavelength Laser Hair Removal or specific chemical peel depths), a clinical patch test and medical review are strictly mandatory at least 24 to 48 hours prior to full treatment. Treatments cannot commence without a successfully completed patch test.
3. Cancellation & Rescheduling Policy
- We require at least 48 hours advance notice for any cancellations or booking adjustments.
- Cancellations made with less than 24 hours notice or non-attendance ("no-shows") may forfeit booking deposits or incur a rebooking fee.
- If you arrive more than 15 minutes late, your treatment duration may need to be adjusted or rescheduled to ensure the safety and schedule of subsequent clients.
4. Age Restrictions & Verification
In accordance with UK legislation (Botulinum Toxin and Cosmetic Fillers Children Act 2021), injectable aesthetic treatments (Anti-Wrinkle and Dermal Fillers) will not be administered to anyone under the age of 18 under any circumstance. Photographic government ID may be requested at reception.
5. Treatment Packages & Expirations
Prepaid package courses (e.g. Laser Hair Removal or PRP sessions) are non-refundable and non-transferable once commenced, and must be used within 12 months from the date of purchase unless agreed otherwise in writing due to verified medical reasons.
6. Practitioner Discretion
Our medical aesthetic practitioners retain the professional and ethical right to refuse treatment if they believe an elective treatment is clinically inadvisable, medically unsafe, or discordant with natural facial harmony.